Salon Policies

Effective October 12, 2026

Thank you for trusting me with your hair. These policies are between you and Brandy the Hairstylist LLC ("I," "me," or "my"). They protect your appointment time, my time, and the calm, one-on-one experience you came here for. When you book, you agree to them.

1. Booking

New guests start with my Digital Consultation Form. Once I approve your request, you'll get my address and booking details.
A name, phone number, email, and emergency contact are required for every appointment.
A credit or debit card on file is required for every booking. You can still pay with cash or another method on the day of your appointment. The card is only charged for deposits or fees described in these policies.

2. Deposits

New guests: a $50 nonrefundable deposit is required before booking. It is applied toward your service total. If I decide I'm not the right fit for your goals before your appointment, I may refund it at my discretion.
Returning guests: no deposit by default. I may require a deposit for some or all returning guests at my discretion, and the reschedule and cancellation limits below can also trigger one. If a deposit applies to you, you'll see it before you confirm your booking.
If you cancel within 72 hours or no-show, any deposit you paid is applied toward the fee.

3. Cancellations and reschedules

I need at least 72 hours' notice to cancel or reschedule. Changes within 72 hours are charged 50% of the scheduled service to your card on file.
To cancel or reschedule, call or text (602) 759-0272 or email support@brandythehairstylist.com. If I don't answer, leave a message. The time you reach out is what counts.
Reschedule limit: life happens, so you can reschedule up to 2 times in a row. After that, a nonrefundable deposit of 50% of the service is required to rebook. If you reschedule again after paying that deposit, the deposit is forfeited and I may no longer be able to book you.
Cancellation limit: up to 3 cancellations per calendar year. After the third, a nonrefundable deposit of 50% of the service is required for future bookings.

4. Late arrivals and no-shows

If you're running more than 15 minutes late, I may shorten your service or reschedule you, depending on what I can do well in the time left. Repeated late arrivals may be charged 50% of the service.
If I haven't heard from you 30 minutes after your start time, that's a no-show. No-shows are charged 100% of the scheduled service to your card on file. Any unpaid balance must be paid before you can book again.

5. Your health and safety

Before any color or chemical service, you'll sign my Client Consent and Release form. Please tell me about allergies, past reactions, pregnancy, medications, scalp conditions, and any box dye, henna, or at-home color, even if it was years ago. Your safety depends on it.
I recommend a patch test 48 hours before your first color service and any time your health or medications change. If you choose to skip it, you accept the added risk of a reaction.
If you're sick or think you might be, please reschedule. Illness reschedules with notice don't count against your limits.
I may refuse or stop a service if I see a health or safety concern, such as lice, open wounds, scalp infections, contagious illness, or hair that is too damaged to safely process. I may also end an appointment over rude, unsafe, or inappropriate behavior.

6. Payment

Payment is due when your service is finished. I accept major credit and debit cards and cash. Prices can change, but your price is confirmed before your service starts.

7. Results, adjustments, and refunds

All services are final, and I don't offer refunds on services.
If something isn't right, tell me during your appointment or within 7 days. I'll review it and schedule an adjustment if appropriate. An adjustment to the service we agreed on may be free or carry a reduced charge, depending on what's needed.
A change in color or style from what we agreed on is a new service and is priced as one.
Results depend on your hair history, at-home care, and following my aftercare plan. Previous color, box dye, and hard water can all affect how your hair takes color, and I'll be upfront with you about that in your consultation.

8. Product returns

Unopened or lightly used products can be returned within 15 days for a credit toward your next appointment.

9. Guests, kids, and pets

Only clients with an appointment can be seated. My salon is not child-proof or pet-proof, because it has hot tools, sharp shears, and chemicals.
Service animals are welcome. Please let me know ahead of time.
Clients under 18 need a parent or guardian to book, and a parent or guardian must sign the consent and release form.

10. Photos

I love sharing your results, but only with your permission. You can say yes or no on my forms, and you can change your mind at any time.

11. Limits on liability

Hair services carry some risks, including skin or scalp irritation, allergic reactions, breakage, and color that develops differently than expected. These risks are higher when health or hair history isn't shared with me. To the extent Arizona law allows, I'm not responsible for reactions or results caused by information you didn't share, by not following my aftercare instructions, or by products or services from someone else. My total responsibility for any claim is limited to the amount you paid for that service. Nothing here limits my responsibility for my own gross negligence or intentional misconduct.

12. Resolving problems

If we disagree about anything, let's talk first. Send me a written description of the issue, and we'll both try in good faith to resolve it within 30 days. If we can't, we'll try mediation in Phoenix, sharing the cost equally. If mediation doesn't resolve it, either of us can go to the courts of Maricopa County, Arizona, including small claims. These policies are governed by Arizona law.

13. Changes

I may update these policies. The newest version is always on this page, and the version on the page when you book applies to that appointment.

Questions? Email support@brandythehairstylist.com or text (602) 759-0272.